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FAQ

  • How do I add/update an address?
    If Once Ordered You Notice The Address Is Wrong You Can Email Us Or Call Us To Change Your Address, This Can Only Be Done Before You Get Your Order Shipping Email. In Most Cases This Will Take Up To 48 Hours For Your Order To Be Made.
  • How do I cancel or change my order?
    Orders can be amended or cancelled Within One Hour Of Order, If You Have Received Your Shipping Email Then Your Order Has Been Made And Shipped.
  • Is It Free Shipping?
    We Offer Free Delivery On Selected Items.
  • How do i add an image to my order?
    Once you have placed your order please email us at absolutedecor00@gmail.com Email Format: Subject: Image And Order Reference Compose Email: Full name, Address and postcode. For GDPR Add your image as your attatchment. Send Email
  • How do i get access to my members account?
    If you are locked out of your members area, you can request a password reset. If this still does not work please email us at absolutedecor00@gmail.com and we will unlock your account.
  • IS IT POSSIBLE TO ORDER A SAMPLE BEFORE ORDERING?
    Yes! Seeing a sample is a great way to see the quality and craftsmanship that goes into every one of our items. We unfortunately cannot send personalised samples. Simply click the order sample button and complete the checkout.
  • HOW MANY INVITATIONS/SAVE THE DATES DO YOU RECOMMEND WE ORDER?
    We recommend that you order 1 invitation per household and a couple of blank extras just in case! It is always lovely to have at least 1 extra invitation as a keepsake for yourselves.
  • I HAVE RECEIVED THE PROOF BUT WOULD LIKE TO MAKE SOME CHANGES. WHAT SHOULD I DO?
    Not a problem! Your first proof is simply an initial viewing of your invitation, and it is common to want to make a few small changes! Just let us know what you require changing and we will send another proof with the amendments.
  • WHAT SHOULD I CHECK ON MY PROOFS?
    The most crucial parts to check are the wedding date and time, the venue and address, and also the spelling of your names. Once you have approved the final draft, we are not responsible for spelling errors or typos.
  • CAN I MAKE CHANGES AFTER APPROVING MY PROOF?
    We‘re afraid not - once we have received confirmation that the proof is okay we send it to print. We do this as quickly as possible so that you can receive your items quicker! Any changes to the design after this stage will incur a charge.
  • WHEN SHOULD I PLACE MY WEDDING STATIONARY ORDER?
    We recommend ordering Save the Dates as soon as you know your wedding date! It’s a great way to get everyone excited about your wedding and also for guests to keep your wedding date free.For wedding invitations we recommend ordering at least 10 weeks before the day to allow for the time it takes to make them, deliver them to guests and then receive RSVPs.
  • I AM UNSURE WHERE TO START WITH MY INVITATION WORDING, CAN YOU ADVISE WHAT I NEED TO WRITE?"
    Once your order is placed, we will email you a wording guide to help form the basis of your proof. This also contains lots of wording options so you will be sure to have an invitation that reflects the style of your wedding perfectly!
  • CAN I CANCEL MY WEDDING STATIONERY ORDER?
    Your order can be cancelled at anytime, however depending on how much work has been done to your order the amount refunded will not be 100% unless no work has been done. If the first draft of the proof has been done, the refund will be 75% of the original total amount. If the order has been proofed and printed, the refund will be 50%. If the order has been proofed, printed and made (but not shipped), the amount refunded will be 10% of the original total.
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