Shipping & Returns
Shipping Policy
Things You Should Know about Our Current Delivery Rate:
Please note due to postage strikes there may be delays in receiving your orders, please bare this in mind when placing orders. This is out of our control and apologise for any delays.
Order Online Or Over The Phone.
Delivery & Shipping
Find out when your orders will arrive below!
All Orders Are Usually Dispatched Within 72 Hours Of Order.
Free Delivery On Selected Items.
Cards
Free Delivery On Selected Cards
Second Class Post - from 66p
Arrives within 1-3 working days
Gifts, Glasses & Candles
First Class Post/Courier Delivery - from £2.95
Arrives within 3-5 working days
Christmas Delivery
Christmas orders for delivery close ORDER FOR 2023
Christmas orders for collection close ORDER FOR 2023
Return & Exchange Policy
RETURNING A FAULTY OR INCORRECT ITEM?
We always do our best to ensure that your items arrive with you as expected, unfortunately sometimes you may find that there is an error with your order, please be assured that we do aim to resolve any issues with faulty/incorrect items as soon as possible. Please accept our sincere apologies for any errors or faults and contact our Customer Service team as soon as possible with:
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Your Order Number
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The name or code of the faulty/incorrect item
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A description of the fault/error and a photo if possible
Should an error occur with any part of your order we will of course resolve this issue. We do ask that you contact us within 2 days of receiving your order, via email to: absolutedecor00@gmail.com or via the contact form on the website to inform us of our error.
Please ensure that you retain all of the packaging from your order and the invoice included within your parcel. Failure to retain the enclosed invoice/packaging will result in us not being able to investigate the issue and delay or even prevent us being able to arrange a resolution. Please note that we do require for any faulty/incorrect items to be returned before a replacement or refund can be issued.
RETURNING AN UNWANTED ITEM?
We understand that sometimes the item/s you’ve ordered just aren't for you and you want to return these to us for a refund.
We happily accept returned items that are in their original condition, subject to the item/s being returned to us as per the rules below, please note these rules don’t affect your statutory rights:
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We aim to process your return within 2-3 working days of receiving your order back to our warehouse, however please note that we do allow up to 14 working days during busier periods. You will receive an email when we receive your return and a follow-up email once we have processed your return.
RETURNING PERISHABLE GOODS.
We cannot provide a refund or exchange for perishable goods, this included helium balloons, chocolate and personalised item unless they are faulty or damaged.
